FLEXIBLE SUPPORT, CLEARLY DEFINED
Whether you simply need reliable turnover coordination, professional guest communication, complete operational support or full management, Propnova recommends the level of support that best suits your property and your goals. Every property is different—start with the support you need today and expand as your requirements evolve.
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01
Turnover Coordination
Professional coordination of everything required to keep a property consistently guest-ready between stays. Keep your existing cleaner or ask Propnova to source one—we coordinate rather than provide cleaning directly.
Cleaner coordination · Turnover scheduling · Property-specific cleaning checklists · Linen and laundry coordination · Consumables monitoring · Completion checks · Damage and maintenance reporting · Backup cleaner coordination where required
02
Guest Communication
A standalone service for professional guest communication before, during and after every stay, while you continue managing the rest of your property.
Booking enquiries · Guest messaging · Pre-arrival communication · Check-in instructions · During-stay support · Check-out communication · Review management · Escalation to you or the relevant contractor
03
Guest & Turnover Management
A bundled service combining everything in Turnover Coordination and Guest Communication. Propnova manages the day-to-day guest and turnover operation while you stay involved only as much as you choose.
Everything in Turnover Coordination · Everything in Guest Communication · Day-to-day guest and turnover management · Existing cleaner and contractor coordination
04
Full Management
Complete end-to-end short-term rental management, including everything in Guest & Turnover Management alongside maintenance coordination, revenue and pricing management, listing optimisation, channel and calendar management, performance reporting and financial management.
Everything in Guest & Turnover Management · Maintenance coordination · Dynamic pricing · Revenue optimisation · Calendar management · Listing optimisation · Multi-channel distribution where appropriate · Property performance reporting · Financial administration · Owner reporting · Owner statements and payouts where applicable
Every property is different. After a complimentary Property Consultation, we recommend a tailored level of management based on your property, current setup and goals.
Receive professional advice on the most appropriate level of management for your property, tailored around your current setup and goals.
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Professional short-term rental management for owners and investors.
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